Is your business looking for a more advanced telecommunications solution? IP telephony may be exactly what you need. This cutting-edge technology offers a variety of features that can benefit your business without investing in extra hardware.
What is IP Telephony?
IP telephony (Internet Protocol telephony) is the technology that allows voice communications and multimedia sessions to be transmitted over an IP network. This type of telephony uses packet-switched Voice over IP (VoIP) technology instead of the traditional circuit-switched telephony used by the public switched telephone network (PSTN).
Advanced Features You Can Access
There are several advanced features that your business can take advantage of with IP telephony.
1. Instant Messaging and Presence (IM&P)
IM&P is a feature that allows users to see the availability of other users in real-time. This is done through various indicators, such as online status, busy light, and more. This feature is valuable for businesses because it helps employees stay connected and makes it easy to find the right person to talk to.
2. Call Recording
IP telephony also offers the ability to record calls. This can be a valuable feature for businesses that want to keep a record of customer interactions, sales calls, or other important conversations. The application layer gateway sip, a built-in security feature of many routers, can also be used to record calls.
3. Automatic Call Distribution (ACD)
ACD is a feature that allows businesses to route calls to the appropriate agent based on a set of criteria. This can include factors such as skills, availability, and more. This feature is valuable for businesses that want to ensure that calls are handled efficiently and by the right person.
4. Interactive Voice Response (IVR)
IVR is a feature that allows businesses to create a menu of options for callers to choose from. This can route calls to the appropriate department or person or provide information about products and services. This feature is valuable for businesses that want to ensure that calls are handled efficiently and that callers can find the information they need.
5. Call Queuing
Call queuing is a feature that allows businesses to hold calls in a queue until an agent is available. This is a valuable feature for companies that want to handle calls promptly.
6. Video Conferencing
Video conferencing is a feature that allows businesses to hold meetings with participants in different locations. This is a valuable feature for businesses that need to meet with clients or employees in different locations.
7. Call Pop
Call pop is a feature that allows businesses to display information about a caller on an agent’s screen. This information can include the caller’s name, number, address, and more. This feature is valuable for businesses that want to provide agents with information about callers for better customer service.
Your business can benefit from various advanced features by investing in IP telephony. This cutting-edge technology offers several advantages over traditional PSTN systems, including recording calls, holding meetings with participants in different locations, and more.